TERMS OF SERVICE

Last Updated: January 2025

Please read these Terms of Service ("Terms") carefully before using the services of RedAlert HVAC ("we," "us," or "our"). By requesting our services, you agree to be bound by these Terms.

Services

RedAlert HVAC provides HVAC repair, installation, and maintenance services for residential and commercial properties in South Bay and surrounding areas. All services are subject to availability and scheduling.

Service Agreement

• A service agreement is formed when you request service and we confirm the appointment.
• We will provide a quote for work before proceeding with repairs beyond the diagnostic.
• You agree to provide accurate information about your property and HVAC system.
• You agree to provide safe access to the equipment requiring service.

Pricing and Payment

• A diagnostic fee of $89 applies to service calls. Waived with repair
• Final pricing is provided before work begins and must be approved by the customer.
• Payment is due upon completion of service unless other arrangements are made.
• We accept major credit cards, debit cards, checks, and cash.
• Financing may be available for qualifying purchases.

Warranties and Guarantees

100% Satisfaction Guarantee. Specific warranty terms vary by service type and parts used. Warranty information will be provided with your service invoice. Warranties do not cover damage caused by misuse, neglect, or unauthorized modifications.

Cancellations and Rescheduling

• We appreciate advance notice if you need to cancel or reschedule an appointment.
• Same-day cancellations may be subject to a trip fee.
• We reserve the right to reschedule appointments due to emergency calls or unforeseen circumstances.

Limitation of Liability

To the maximum extent permitted by law, RedAlert HVAC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from our services. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

Independent Service Provider

Independent service provider, not affiliated with any manufacturer. Product names, logos, and brands are property of their respective owners and are used for identification purposes only.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of CA, without regard to its conflict of law provisions.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified Terms.

Contact Us

If you have questions about these Terms, please contact us:

RedAlert HVAC
Phone: (213) 277-7557
Email: dispatch@hvacsouthbay.com